Privacy Policy
Effective Date: January 1, 2026 · Last Updated: August 20, 2026
At Saddlemark Leather Co. ("Saddlemark", "we", "us", or "our"), respecting and safeguarding your personal information is fundamental to our heritage values. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit saddlemarkleather.com (the "Site") or purchase our handcrafted leather goods.
🔒 Stripe Payment Processing & Data Security
All credit card and electronic payment transactions are processed securely through Stripe, Inc., a PCI-DSS Level 1 Certified payment service provider. Saddlemark never stores, views, or retains your raw credit card numbers or security codes on our servers. All sensitive data is transmitted directly via 256-bit TLS/SSL encryption.
1. Information We Collect
We collect information you provide directly to us when you browse our store, create an account, place an order, or communicate with customer service:
- Contact Information: Full name, email address, phone number, billing address, and shipping address.
- Order & Transaction Information: Items purchased, order totals, date of transaction, shipping method, and monogram customization specifications.
- Payment Information: Tokenized payment confirmation and billing zip code received from Stripe.
- Communications: Notes, reviews, emails, or messages submitted through our support desk.
- Device & Usage Information: IP address, browser type, operating system, pages visited, and referring URLs collected via standard cookies and log files.
2. How We Use Your Information
We process your data for honest, legitimate business purposes, including:
- Fulfilling and shipping your leather goods via carriers (USPS, UPS, FedEx).
- Sending transaction receipts, order tracking numbers, and delivery updates.
- Processing warranty claims, returns, and monogram personalizations.
- Preventing fraudulent transactions and ensuring payment integrity through Stripe Radar.
- Providing responsive customer support and responding to inquiries.
- Sending promotional newsletters and Heritage Club discounts (only with your explicit opt-in; you may unsubscribe at any time).
3. Third-Party Service Providers
We only share your information with trusted third-party partners strictly necessary to operate our business:
- Payment Processors: Stripe, Inc. (Stripe Privacy Policy).
- Shipping & Logistics: United States Postal Service (USPS), United Parcel Service (UPS), and FedEx for physical package transport.
- Analytics & Infrastructure: Cloud hosting and diagnostic performance monitoring.
4. California Privacy Rights (CCPA / CPRA)
If you are a California resident, under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have specific rights:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request the deletion of personal information we maintain, subject to statutory exceptions.
- Right to Opt-Out: Saddlemark does not sell your personal information or share your personal information for cross-context behavioral advertising.
- Non-Discrimination: We will never discriminate against you, charge different prices, or deny service for exercising your privacy rights.
5. Cookies & Tracking Technologies
Our site utilizes functional cookies to maintain your shopping cart state, keep items in your drawer, and record your wishlist. You can configure your browser to reject cookies, though some store features (such as persistent cart items) may not function as intended.
6. Data Retention & Security
We retain your order details only as long as necessary to comply with tax and legal requirements, and to honor our Lifetime Warranty commitments. We implement strict administrative, technical, and physical safeguards to prevent unauthorized access.
7. Contact Our Privacy Officer
If you have any questions or wish to exercise your privacy rights, please contact us at: